Privacy Policy

Privacy Policy

We operate the website and collect certain data from our customers and visitors where necessary. In the following privacy policy, you will be informed what we do with your data, so-called personal data, and why we do this. We will also inform you how we protect your data, when this data is deleted and what rights you have within data protection. First of all: We protect your data as best as possible.

However, we would like to be completely open: The Internet thrives on data exchange and still has many security gaps. Even if your data is encrypted when you visit our website, there is always a residual risk at the latest when exchanging data with third-party websites. If you visit other websites - for example, via a link on our website - please note that this privacy policy does not apply to this third-party website.

What is Personal Data?

Personal data in this sense are all individual details about personal or factual circumstances of a specific or identifiable natural person, such as name, address or e-mail address but also IP addresses.

GDPR defined

The General Data Protection Regulation is a Regulation in EU law on data protection and privacy in the EU and the European Economic Area. The GDPR is an important component of EU privacy law and of human rights law, in particular Article 8 of the Charter of Fundamental Rights of the European Union.

Who can I contact?

Caster is responsible for their Services and for the protection of your data. You can reach us at:

Caster Co. Ltd. Zweigniederlassung Berlin
Akazienstraße 3a
10823 Berlin


What are my rights?

You can contact us at any time if you have any questions about your rights regarding data protection or if you wish t exercise any of the following rights:

・Right to withdraw your consent in accordance with Art. 7 para. 3 GDPR (e.g. you can contact us if you wish to cancel a previously given consent to a newsletter)
Right to access your data in accordance with Art. 15 GDPR (e.g. you can contact us if you would like to know what data we have stored about you)
Right to correct your data in accordance with Art. 16 GDPR (e.g. you can contact us if your e-mail address has changed and we should replace your old e-mail address)
Right to have your data deleted in accordance with Art. 17 GDPR (e.g. you can contact us if you want us to delete certain data that we have stored about you)
Right to limit data collection in accordance with Art. 18 GDPR (e.g. you can contact us if you do not want us to use your e-mail address for newsletters, but only to send absolutely necessary e-mails)
Right to take your data with you in accordance with Art. 20 GDPR (e.g. you can contact us to receive your data in a zipped format, if you want to upload it to another website)
Right to object how your data is handled in accordance with Art. 21 GDPR (e.g. you can contact us if you do not agree with any user analytics procedures as described within this privacy policy)
Right to send complaints to the supervisory authority in accordance with Art. 57 para. 1 f GDPR (e.g. you can contact the data protection supervisory authority directly)

Deletion of data and storage periods

Unless otherwise stated, we will delete or anonymize your data as soon as it is no longer needed (e.g. your e-mail address after you have unsubscribed from a newsletter). Your data will also be deleted or anonymized automatically if the mandatory storage period expires (e.g. those required by law for payment transactions). Such data may be needed for longer periods of time for legal reasons. You can request information about all personal data we have stored about you.

Visiting our website

If you merely wish to browse our website, we do not collect any personal data, with the exception of the data that your browser sends to us, e.g.:

・IP address (e.g. 96.92.316.example or 2a02:7122:8337:1112:bdb2:651f:example)
・Approximate location based on IP range (e.g. “Luxembourg city”)
・Internet provider (e.g. “Telecom” or „AT&T“)
・Internet connection speed (e.g. 100 Mbit)
・Date and time of visit (e.g. 11:45 on 25.05.2018)
・Last visited website (e.g.
・Browser and version (e.g. Chrome v65 or Safari 11.1)
・Operating system (e.g. Mac OS)
・Hardware (e.g. Intel processor)

As a safeguard to protect your privacy, we delete or anonymise your IP address after your visit. Therefore, all other data possibly attached to it can no longer be traced back to you. It will only serve anonymous and statistical purposes to optimise our website. The purpose of temporarily storing this data is necessary to establish a connection as well as loading our website the way it was designed to. Such data is therefore required to display the website on your screen, to avoid display problems and other technical error messages. The legal basis for EU visitors is the legitimate interest in accordance with the European data protection requirements under Art. 6 para. 1 lit. f GDPR. In addition, we apply the aforementioned safeguards to protect your data.

Contact form

You have the possibility to contact us via our contact form. You can provide us with the following data:

- Your Name
- Name of Company (Voluntary)
- E-mail address
- Phone (Voluntary)

We process this data only to respond to your contact request and to fulfill your request to contact us. By sending your request, you agree to the processing of the data associated with it.

Data processing by our service

Information You Provide to Us

When you use the Service, you may provide us with information about you. This may include your name and contact information, financial information to make or receive payment for services obtained through Caster, or information to help us fill out tax forms. When you use the Service, we may also collect information related to your use of the Service and information you provide to our agents, contractors, and employees for the purpose of requesting work from our project assistants in using the Services, and aggregate this with information about other users. This helps us improve our Services for you. You may also provide us with information about your contacts or friends if, for example, you’d like to add those contacts to a message room. Agencies may also provide us with information about Contractors associated with the Agency.

Personal Information

While using the Service (whether as a Client or Contractor or Agency or Job applicants) or as part of any recruitment process, we may require or otherwise collect information that identifies you as a specific individual and can be used to contact or identify you (“Personal Information”). Examples of Personal Information include your name, email address, company address, billing address, and phone number.

Payment Information

Payment Information: If you use the Service to make or receive payments, we will also collect certain payment information, such as credit card or other financial account information, and billing address. Please note that the contact information entered in the billing address information may be disclosed to a billing outsourcer.

Identity Verification

Identity Verification: We may collect Personal Information, such as your date of birth or taxpayer identification number, to validate your identity or as may be required by law, such as to complete tax filings. We may request documents to verify this information, such as a copy of your government-issued identification or photo or a billing statement.

Non-Identifying Information

Non-Identifying Information/Usernames: We also may collect other information, such as zip codes, demographic data, information about your use of the Service, and general project-related data (“Non-Identifying Information”). We may combine information collected from Caster users, whether they are registered or not (“Caster Users”). In some cases, we may render Personal Information (generally, email address) into a form of Non-Identifying Information referred to in this Privacy Policy as “ Hashed Information.” This is typically accomplished using a mathematical process (commonly known as a hash function) to convert information into a code. The code does not identify you directly, but it may be used to connect your activity and interests.

Combination of Personal and Non-Identifying Information

Combination of Personal and Non-Identifying Information: Sometimes when non-identifying information is combined, it can identify an individual. For example, if a birthdate is combined with a first name, it might identify a person even if the birthday or first name alone could not. But the same pieces of information are considered Non-Identifying Information when they are taken alone or combined only with other non-identifying information (for example, your viewing preferences). We may combine your Personal Information with Non-Identifying Information, but Caster will treat the combined information as Personal Information.

Collection of Information

We collect the following personal information from you about your contacts or your company relations includes the clients who are sole proprietors: First name, last name, and email address when you provide it to us for the purpose of adding your contacts to chat rooms.

Work information

We collect information about Agents or Contractors or employees’ work for the Clients, including automatically collected information about work on a particular project and also information they write down task tickets or any online materials on the internal platform and the internal cloud storage. If Agents or Contractors or employees make task tickets or Client Sheets available for viewing internally, we will share the task tickets or Client Sheets with the relevant Agents or Contractors or employees. We tell Contractors or Agents when we are collecting information for the Work regarding Clients and allow Agents or Contractors or employees to control data contents they state out.

You do not have a statutory obligation to provide us with any information, but you may have a contractual obligation to do so, and if we do not receive certain information from you, then we will not be able to provide our Service to you. If you have any questions regarding whether provision of information is mandatory and the consequences for withholding such information, please contact us using the contact information below.


We use cookies on our website. Cookies are small text files that are usually stored in a folder from your browser. Cookies contain information about the current or last visit to our website:

If cookies do not contain an exact expiration date, they are stored only temporarily and are automatically deleted as soon as you close your browser or restart your device. Cookies with an expiration date will still be stored even when you close your browser or restart your device. Such cookies will not be deleted until the specified date or if you delete them manually.

We use the following three types of cookies on our website:

・required cookies (cookies that are required, e.g. to display the website correctly for you and to store certain settings temporarily)
・functional and performance-related cookies (cookies that help us improve our website, e.g. to evaluate technical data of your visit and avoid error messages)
・advertising and analytics cookies (cookies that provide analytics and personalized ads, e.g. advertising for shoes is displayed if you have previously searched for shoes)

You can configure, block and delete cookies in your browser settings. If you delete all cookies from our website, some functions of the website may not be displayed correctly.

Website analysis:
Google Analytics

We use Google Analytics, a web analytics service provided by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses the advertising and analysis cookies described above to analyze our website with regard to your usage behavior. The information generated by cookies about your use of this website will be transmitted to and stored by Google on servers in the United States. However, your IP address is shortened before the usage statistics are analyzed, so that no conclusions can be drawn about your person. For this purpose, Google Analytics on our website has been extended by the code “anonymizeIp” to ensure anonymized collection of IP addresses. Google will use the anonymized information obtained through the cookies to evaluate your use of the website, to compile reports on website activity for website operators and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.
You can also configure your browser to reject cookies, or you can prevent the collection and analysis of data by Google by downloading and installing a browser plugin ( from Google.
As a protective measure, we use the anonymization procedure offered by Google, whereby a subsequent evaluation of the data is not based on your person, but only on a statistical basis. In addition, the high security standards of the Google platform and the associated privacy policy of Google ( apply. We have also concluded a special data protection contract (order processing) with Google, which stipulates the protection of your data through technical and organizational protective measures. Since Google is based in the USA and thus a so-called third country, further guarantees are required to ensure an adequate European level of data protection. Google provides standard contractual clauses by means of which an adequate level of data protection for international data is contractually assured. The standard contractual clauses have been evaluated and jointly agreed.
The purpose of using Google Analytics is the anonymized analysis of your usage behavior on our websites. The insights gained from this help to improve our offer. The legal basis is the express consent pursuant to Art. 6 para. 1 a GDPR.

Google Tag Manager

This website uses the Google Tag Manager. Through this service, website tags can be managed through an interface. The Google Tool Manager only implements tags. This means that no cookies are used and no personal data is collected. The Google Tool Manager triggers other tags, which in turn may collect data. However, the Google Tag Manager does not access this data. If a deactivation has been made at domain or cookie level, it remains in place for all tracking tags, insofar as these are implemented with the Google Tag Manager.